This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
September 30, 2009
OSE
Our Commitment To Your Privacy
Your privacy is important to us and we are committed to protecting our customers' privacy. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used:
The information we collect is used solely to process your order and to enhance your shopping experience. We use return email addresses to answer the email we receive and send occasional promotion campaign emails with options for customers to opt-out.
Our Commitment To The Security of Your Data
Your personal information (including your credit card number) is protected through Secure Socket Layering (SSL) encryption technology prior to transmission over the internet, to ensure the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL. The information collected to process your orders (contact data and credit card details) is kept strictly confidential. We do not share this information with anyone. The banking institution we do business with is under strict obligation to keep your personal information private.
Contact Us
If you may have any questions, please contact us at info@opensmileembrace.com
Shipping Information:
Methods of shipping
- All US domestic orders will be processed via USPS, with delivery confirmation, unless requested differently by customer (additional charges will apply in consequence with the service chosen). - All international orders will be processed via UPS or other carrier to ensure tracking information.
We usually ship within two business days after receiving the order. If there is a delay you will be contacted immediately. Orders that specify Overnight delivery will arrive on or before the third business day from the order date (if placed before 3pm). Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. All deliveries must be made to a verifiable and physical street address. The listed shipping fees do not include charges imposed by your country's Customs Agency. The package recipient is fully responsible for any additional fees imposed by customs, including any tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.
Sales Tax
- US Residents (except New York)
There is no sales tax for most products for customers residing outside of the state of New York.
- New York State Residents
We are required by law to collect a NY sales tax (rate may vary) on taxable products shipped to the State of New York. For all taxable items, sales tax will be added to the purchase value of these products only (and to the shipping fee) when you enter your order and before you confirm it.
Returns and Refunds
- You may return unopened products within 7 days of receipt for a full refund. If the return is a result of our error (you received an incorrect or defective product), we will also pay the return shipping costs. We will notify you of your refund via e-mail, once we have received the returned product.
- Items received after the 7-day return period will be rejected: your package will be returned to you at additional shipping costs or will be kept with no credit issued.
- In the rare instance that your merchandise is delivered to you in a defective, damaged or incomplete condition, email us at info@opensmileembrace.com within 7 days of delivery. We reserve the right to either repair or exchange the damaged product.
- In the event of a "no fit" or "customer changed mind" situation on stock merchandise, the customer is responsible for all shipping and handling charges, which includes a 15% restocking charge. We will pick up and issue a refund (minus shipping and handling charge) if we are notified within 7 days of delivery.
Shipping and Handling fees are not refundable.
- No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us, unless it is to exchange damaged merchandise for identical products. For damaged merchandise, we will pay for return shipping costs and send replacement items at no additional shipping charge.
- Final Sale Merchandise: certain discounted merchandise has been clearly marked on the site with a Final Sale tag. In these cases, the prices are so low that we cannot accept the merchandise for return.
- We cannot exchange, replace or credit personalized /customized items or sales items.
- Indicate the order number on your invoice, the stock number(s) for the product you wish to send back, and whether you would like an exchange or a refund. Pack up the merchandise you are returning, including the copy of invoice.
- For your protection, we recommend insuring your return package.
September 30, 2009
OSE
Our Commitment To Your Privacy
Your privacy is important to us and we are committed to protecting our customers' privacy. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used:
The information we collect is used solely to process your order and to enhance your shopping experience. We use return email addresses to answer the email we receive and send occasional promotion campaign emails with options for customers to opt-out.
Our Commitment To The Security of Your Data
Your personal information (including your credit card number) is protected through Secure Socket Layering (SSL) encryption technology prior to transmission over the internet, to ensure the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL. The information collected to process your orders (contact data and credit card details) is kept strictly confidential. We do not share this information with anyone. The banking institution we do business with is under strict obligation to keep your personal information private.
Contact Us
If you may have any questions, please contact us at info@opensmileembrace.com
Shipping Information:
Methods of shipping
- All US domestic orders will be processed via USPS, with delivery confirmation, unless requested differently by customer (additional charges will apply in consequence with the service chosen). - All international orders will be processed via UPS or other carrier to ensure tracking information.
We usually ship within two business days after receiving the order. If there is a delay you will be contacted immediately. Orders that specify Overnight delivery will arrive on or before the third business day from the order date (if placed before 3pm). Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. All deliveries must be made to a verifiable and physical street address. The listed shipping fees do not include charges imposed by your country's Customs Agency. The package recipient is fully responsible for any additional fees imposed by customs, including any tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.
Sales Tax
- US Residents (except New York)
There is no sales tax for most products for customers residing outside of the state of New York.
- New York State Residents
We are required by law to collect a NY sales tax (rate may vary) on taxable products shipped to the State of New York. For all taxable items, sales tax will be added to the purchase value of these products only (and to the shipping fee) when you enter your order and before you confirm it.
Returns and Refunds
- You may return unopened products within 7 days of receipt for a full refund. If the return is a result of our error (you received an incorrect or defective product), we will also pay the return shipping costs. We will notify you of your refund via e-mail, once we have received the returned product.
- Items received after the 7-day return period will be rejected: your package will be returned to you at additional shipping costs or will be kept with no credit issued.
- In the rare instance that your merchandise is delivered to you in a defective, damaged or incomplete condition, email us at info@opensmileembrace.com within 7 days of delivery. We reserve the right to either repair or exchange the damaged product.
- In the event of a "no fit" or "customer changed mind" situation on stock merchandise, the customer is responsible for all shipping and handling charges, which includes a 15% restocking charge. We will pick up and issue a refund (minus shipping and handling charge) if we are notified within 7 days of delivery.
Shipping and Handling fees are not refundable.
- No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us, unless it is to exchange damaged merchandise for identical products. For damaged merchandise, we will pay for return shipping costs and send replacement items at no additional shipping charge.
- Final Sale Merchandise: certain discounted merchandise has been clearly marked on the site with a Final Sale tag. In these cases, the prices are so low that we cannot accept the merchandise for return.
- We cannot exchange, replace or credit personalized /customized items or sales items.
- Indicate the order number on your invoice, the stock number(s) for the product you wish to send back, and whether you would like an exchange or a refund. Pack up the merchandise you are returning, including the copy of invoice.
- For your protection, we recommend insuring your return package.
